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Manager Certification Program


World Council of Credit Unions has developed a two-year training program for current and aspiring credit union managers. Expert trainers with a wealth of international financial cooperative experience will lead the educational sessions, and participants will have the opportunity to network and benefit from the tools and experience of their classmates.

Upon completion of the course, participants will be able to use historical trends, the regulatory environment, competition and appropriate product pricing to better forecast and drive the growth of their own financial institutions.

World Council of Credit Unions will award a Manager Certification Program (MCP) certificate to participants who attend the two-year in-class training sessions, pass two tests and successfully complete two field projects to improve the operations of their own credit unions. Participants will receive their certificates upon successful completion of the final project.

Participants or their sponsor must cover the cost of their own annual course fee, hotel and transportation.

First Year

During the first year, participants will learn about policies and procedures, financial management and how to implement successful credit management and savings mobilization programs. They will use the skills learned during the first year to complete a midterm project at their credit unions within six months after the first-year sessions. Participants will be required to write a report on their projects and credit union trends in their countries.

Financial Analysis

  • Learn to read financial information.
  • Understand financial ratios and compare them to international standards.
  • Interpret historical financial trends and how decisions affect an institution's financial condition.

Policies and Procedures

  • Understand the importance of well developed policies and procedures.
  • Discuss policy approval, implementation and update processes.
  • Learn the dos and don'ts of establishing policies and procedures.

Credit Administration

  • Understand delinquency and its impact on members and the institution.
  • Learn how to reduce delinquency and accurately measure it.
  • Study credit pricing and its effect on the balance sheet and budgets.

Savings Mobilization

  • Learn how to mobilize savings and manage them safely.
  • Research product pricing and marketing.

Second Year

During the second year, participants will use the experience they gained in the first year to analyze the market and forecast their credit unions' financial statements. The training sessions will focus on regulation, analyzing trends, product creation and pricing, managing and motivating employees and successfully implementing a marketing program.

Participants will complete a final project and report at their credit unions within six months after the second-year sessions.

Financial Management

  • Compare credit union-to-competitor and credit union peer trends.
  • Learn to forecast balance sheets and income statements based on trends.

External Influences

  • Understand national and international markets.
  • Explore local business trends and how credit unions can compete in their markets.
  • Learn how regulation influences the financial cooperative market and how to prepare for the impact.

Product Development

  • Learn to develop and properly price new savings and credit products.
  • Differentiate products and learn when to retire old products.


  • Learn to effectively implement a marketing campaign.
  • Discover the dos and don'ts of marketing.

Human Resources

  • Improve staff management.
  • Create effective incentive programs and employee evaluations.

Contact Nicole Bice,, for further information.

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