Farm Laborers Offer Lesson in Credit Union Service Delivery
Global Women’s Leadership Program Studies Mobile Banking Success
Ventura County Credit Union President and CEO Joe Schroeder (right) looks over some greens from Boskovich Farms headed for the credit union-supported Food Share program Joining Schroeder are Global Women's Leadership Network members Kim Vermander, vice president of Commun-ication Arts Credit Union in Detroit (left), and Beth Carr, CEO of Santa Cruz (Calif.) Community Credit Union.
OXNARD, Calif. — Workers at Boskovich Farms, which has been growing and processing produce in California's central agricultural valley since 1915, have little break time during the busy harvest season. They also have no time to visit Ventura County Credit Union (VCCU), which serves Boskovich employees.
Last year, VCCU began piloting a mobile banking program that utilizes handheld technology to bring credit union services to members in the fields where they work. It was modeled after a World Council of Credit Unions development program in Mexico. The VCCU program has taken off this year, and studying its success was the focus of a recent engagement program for members of the Global Women's Leadership Network, a World Council initiative that brings together women credit union leaders from around the world.
The program's nine participants from the United States and Mexico reviewed VCCU's process for possible adaptation by other credit unions interested in serving difficult-to-reach population segments, such as immigrants and the elderly, according to Brian Branch, World Council president and CEO.
"Our past success serving previously underserved rural Latin American populations through mobile technology illustrated a new way that credit unions can prosper while meeting member needs," Branch said. "Ventura County Credit Union's application of cellphone technology to bring services to members has not only helped the credit union fulfill its mission, but also has given it a competitive edge in expanding market share."
Workers at Boskovich Farms find it
hard to leave the field during harvest, prompting Ventura Community Credit
Union to bring financial services to them.
VCCU began its program in late 2010. Roxy Ostrem, the credit union's chair and a member of Boskovich's management team, had heard a presentation by Dolores Rivera, general manager of Caja Zongolica, about her credit union's success through World Council's program in Mexico at the 2010 Global Women's Leadership Forum in Las Vegas. Ostrem saw potential application for the outreach approach back home and brought her two organizations together to launch the VCCU pilot program. To date, 160 Boskovich employees have participated in the program, a number that continues to grow, according to Joe Schroeder, VCCU president and CEO.
"Agriculture has been a vital part of Ventura County's economy for more than a century, and we know that the field workers who contributed to the industry's success here have limited access to financial services," Schroeder said. "We were very pleased that World Council was able to help us develop smartphone technology that allows us to take VCCU directly to the fields to assist folks with everyday financial transactions."
Both Ostrem and Rivera participated in last week's engagement program to see firsthand the success VCCU has had in serving its members. Participants in a follow-up engagement program to Queretero, Veracruz, Mexico, later this year will see the latest advances in the mobile technology program that led to VCCU's initiative. For more information and to register for the program, scheduled for Nov. 5–10, visit: www.cuwomen.org/gwln_news/engagementprograms.
El Consejo Mundial de Cooperativas de Ahorro y Crédito es la asociación gremial y agencia de desarrollo para el sistema internacional de cooperativas de ahorro y crédito. El Consejo Mundial promueve el crecimiento sustentable de las cooperativas de ahorro y crédito y otras cooperativas financieras en todo el mundo a fin de facultar a las personas para que mejoren su calidad de vida a través del acceso a servicios financieros asequibles y de alta calidad. El Consejo Mundial realiza esfuerzos de defensa activa en representación del sistema global de las cooperativas de ahorro y crédito ante organizaciones internacionales y trabaja con gobiernos nacionales para mejorar la legislación y la regulación. Sus programas de asistencia técnica introducen nuevas herramientas y tecnologías para fortalecer el desempeño financiero de las cooperativas de ahorro y crédito y profundizar su alcance comunitario.
El Consejo Mundial ha implementado 290 programas de asistencia técnica en 71 países. A nivel mundial, 51,000 cooperativas de ahorro y crédito en 100 países atienden a 196 millones de personas. Obtenga más información sobre el impacto global del Consejo Mundial en www.woccu.org.
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Contacto principal: Mike Muckian
Organización: World Council of Credit Unions