COVID-19 Response Committee


Helping Credit Unions Manage the Pandemic

World Council of Credit Unions has established a committee dedicated to identifying best practices and strategies that credit unions around the globe can utilize in their response to the COVID-19 pandemic. Click on any of the subjects below to read how the COVID-19 Response Committee is helping credit unions mitigate the health and economic impacts of the crisis in each area.
Advocacy +
Advocating on behalf of credit unions in front of international standard setting bodies, and before regional- and national-level regulators to ensure compliance requirements are reasonable for credit unions and smaller community-based financial insitutions.
Digital Transformation +
Supporting the development and implementation of digital banking options that will allow credit unions to keep members and staff safe during the pandemic.
Credit Union Financial Strength +
Providing financial and institutional supports to credit unions and other financial cooperatives affiliated with World Council member associations and leagues to ensure the communities supported by our member credit unions have the necessary financial tools and supports needed to navigate this crisis.


The COVID-19 Response Committee hosts webinars to help credit unions deal with the impacts of the pandemic.

The most recent webinar - Credit Union COVID-19 Communication Strategies and Best Practices, examined how credit union associations at three different levels—regional, national and local—have navigated communications and outreach efforts during the pandemic to ensure their credit unions are still getting the development, education and networking services they need to better serve employees and members.

This virtual event featured presentations from:

  • Kamon Kiattisirikumpon, Member Services Officer, Asian Confederation of Credit Unions
  • Boaz Park, International Partnerships Manager, National Credit Union Federation of Korea
  • Tanya Dittberner, Director of Communications and Media Relations, Cornerstone League (USA)
You can watch this webinar in its entirety on the World Council YouTube channel.

Committee Members

The COVID-19 Response Committee is comprised of four World Council Board Directors, as well as the leaders of regional and national credit union associations around the world.
  • Chair - Younsik Kim, WOCCU Board Director, CEO of National Credit Union Federation of Korea (NACUFOK)

  • Rafał Matusiak, WOCCU Board Chair, President of National Association of Cooperative Savings and Credit Unions (Poland)

  • Charles Murphy, WOCCU Board Director, Chair of the Irish League of Credit Unions

  • Greg Michlig, Chief Engagement Officer, Credit Union National Association (USA)

  • Elenita San Roque, CEO, Asian Confederation of Credit Unions

  • George Ombado, CEO, African Confederation of Savings and Credit Cooperatives

  • Adrian Rodriguez, CEO, Federation of Savings and Credit Cooperatives of Costa Rica

  • Denise Garfield, General Manager, Caribbean Confederation of Credit Unions


Other Resources


COVID-19 News For Credit Unions, From Credit Unions

World Council created its COVID-19 Resource Page in March 2020 to provide the latest coronavirus (COVID-19) news, information and recommendations specifically relevant to credit unions across the globe. All of the content is provided by World Council, its members, or their affiliated credit unions and financial cooperatives.