LAN Administrator - Madison, WI

Primary Purpose

Install, setup, troubleshoot and monitor all World Council IT Equipment and Networks. Perform a variety of maintenance, evaluation, installation, and training tasks to ensure LAN and all systems on the network meet company and user requirements. Keep up-to-date on IT innovations and suggest implementations that will improve IT infrastructure to better serve user needs as they become available.

Primary Responsibilities

  1. Systems and User Setup
    • Setup, support and maintain all World Council hardware (workstations, servers and network equipment) in the Madison and DC offices and off-site co-location.
    • Create and maintain user accounts and groups.
    • Perform software testing, installation, and upgrades.
    • Establish baseline metrics on new systems and run performance metrics to ensure acceptable performance levels are maintained.
    • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
    • Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup & disaster recovery plans, file system integrity, etc.
    • Maintain confidentiality of information being processed, stored or accessed over the network.
    • Administer web based conferencing, webinars, and meetings.
  2. Customer Service, Training, and Support
    • Investigate user issues, identify root problems, and determine possible solutions. Test and implement the best solutions.
    • Maintain site licenses for department/organization.
    • Develop and conduct various training sessions for system users on operating systems, Office 2010 productivity software suite, and other applications; assist users in maximizing the use of networks and computing systems.
    • Ensure timely user notification of maintenance requirements and effects on system availability.
    • Document network problems and resolutions.
    • Provide computer orientation to new staff.
    • Provide 24/7/365 on-call support.
  3. Recommend and Implement System Improvements
    • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and/or software.
    • Identify utilization patterns and their effect on operation/system availability and performance expectations.
    • Anticipate communication and networking problems and implement preventive measures.
  4. Business Continuation and Disaster Recovery Plan
    • Assist CTO with maintaining, improving, updating and editing the Business Continuation and Disaster Recovery Plan (BCP/DR) as necessary.
    • Monitor backups and restore any files or directories as required using Phd Virtual and Symantec Backup Exec.
    • In conjunction with CTO, implement the relevant functions of the BCP/DR in the event of disaster.
  5. WOCCU Telephony
    • Serve as primary contact for technical needs related to all landline and cellular/smartphone service and support (iOS and Android platforms)
    • At the direction of VP Operations, move phone lines/extensions as necessary.
    • Assist CTO in researching alternative phone options that may yield cost savings or increased user efficiency.
    • Work with CTO to implement new phone systems and accessories as necessary.
    • Assist with cellular phone cost savings initiative by participating in the bi-annual review and negotiations, as well as researching other cost saving alternatives relating to cellular/smartphones.
  6. Documentation
    • Maintain inventory of all WOCCU-owned hardware (computer towers, laptops, servers, monitors, etc.)
    • Write and post online user manuals and support documents as they become necessary for systems such as WOCCU Central, Recruit Database, Website Admin, etc.
    • Write and keep up-to-date written procedures for all LAN Administrator responsibilities and recurring activities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.

Education and Experience: Associates Degree in Computer Information Systems or equivalent experience.

Language Skills: Intermediate language skills required including the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence required. Ability to speak effectively before groups of customers or employees of organization also required. Fluency in English (read, write and speak).

Computer Skills: Must have working knowledge of multiple operating systems - Windows (Workstation and Server), Unix/Linux, and Macintosh - as well as: Active Directory and Group Policy. virtualization technologies (Citrix XenServer, XenApp), storage technologies (SAN, iSCSI, ZFS), Microsoft Exchange 2010, anti-virus (TrendMicro), spam filtration (MailScanner, Spam Assassin), basic printer troubleshooting, and Unified/Mobile Communication (MS Lync).

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit (occasionally for extended periods of time). The employee is frequently required to talk, hear, reach and stand; rarely required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.


Up to 10 days per calendar year domestic travel may be required.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Forward resume and cover letter, including salary requirements to:
World Council of Credit Unions
Fax: (608) 338-0533
EEO AAP Employer