The WCUC 2025 Blog is the only source you need to stay informed on all the key news and events from the 2025 World Credit Union Conference. We'll be sharing regular updates from Stockholm throughout this special 20th anniversary event. Here's the very latest from WCUC 2025!

The AI Advantage: Turning Buzz Into Strategy for Credit Unions

In another standout breakout session on Tuesday, Karan Bhalla, CEO of AiVantage Inc, broke down the fast-evolving world of artificial intelligence (AI) and its urgent relevance for credit unions.

With AI investments in financial services expected to skyrocket from $35 billion in 2023 to $126.4 billion by 2028, Bhalla emphasized that AI is no longer optional— it is a competitive necessity.

His session guided attendees through the real-world applications of AI in credit unions, from fraud detection and operational efficiency to game-changing member personalization.

Bhalla also debunked common myths that AI is only for tech giants, stressing that even small and mid-sized credit unions can take manageable, strategic steps into AI adoption.

The takeaway was clear: the future belongs to credit unions that embrace innovation and use it to build deeper, smarter member relationships.

“AI is unavoidable—credit unions that begin exploring it now and take steps toward becoming data-driven will be the ones best positioned for the future,” said Bhalla.