Challenge 2025

The Digitalization of the Global Credit Union System

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A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitalization of the global credit union system by 2025.

Measuring Global Digitalization

World Council will measure the digitalization of credit unions in four key areas for Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.

 

Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at communications@woccu.org

Global Payments Innovation: A Research Brief for U.S. Credit Unions

The global payments landscape is undergoing a profound transformation, with countries like Brazil, India, Sweden, Kenya and Indonesia pioneering new systems that are faster, more inclusive and increasingly digital-first.

From real-time payment platforms and mobile wallets to open banking and QR code adoption, these innovations are reshaping commerce, expanding financial inclusion and challenging traditional financial institutions to evolve.

Each system reflects a unique mix of regulatory design, technology infrastructure and consumer behavior—offering valuable lessons for U.S. credit unions navigating growing competitive pressures from banks and fintechs.

The Filene Research Institute's Global Payments Innovation: A Research Brief for U.S. Credit Unions, co-designed with World Council of Credit Unions (WOCCU), synthesizes insights from nine international case studies and highlights both opportunities and risks for U.S. credit unions.

Beyond exploring how these countries are modernizing payments, the report concludes with five practical steps U.S. credit unions can take to not only keep pace with global innovation but also shape the future of payments at home.

In just 25 minutes, credit union leaders will gain a global perspective that can inform strategy, strengthen member value and position their institutions for long-term relevance in a rapidly evolving financial ecosystem.

Credit Union Implications

For credit unions, the rise of global payment innovations isn’t just an international trend—it’s a direct signal of where member expectations are headed.

As banks and fintechs push faster, cheaper and more seamless payment options, credit unions must adapt or risk losing ground.

This research offers leaders the insights needed to anticipate change, evaluate partnerships, and implement strategies that align with cooperative values while safeguarding members’ trust.

Understanding these shifts now positions credit unions not only to stay competitive but to shape the future of payments in the U.S.

You can read the full 29-page brief here

This executive summary of the research brief originally appeared on the Filene Research Institute's website.