Challenge 2025

The Digitalization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitalization of the global credit union system by 2025.

Measuring Global Digitalization

World Council will measure the digitalization of credit unions in four key areas for Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at


Tanzanian SACCO League Launches Digital IT Management System

The Savings and Credit Cooperative Union League of Tanzania (SCCULT) on June 21 launched a new digital information technology (IT) system to improve the efficiency, transparency and accountability of its member Savings and Credit Cooperative Societies' (SACCOs) operations, while also providing a solution that will simplify their financial transaction management.

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Eastern Caribbean Credit Unions Prepare to Implement ACH Solution with the Help of South Korean Colleagues

The National Credit Union Federation of Korea (NACUFOK) in June is helping the Caribbean Confederation of Credit Unions (CCCU) implement a pilot project to develop an automated clearing house (ACH) solution for credit unions in the eight nations that comprise the Eastern Caribbean Currency Union (ECCU).

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Agreement Allows Philippines' Financial Cooperatives to Offer Digital Signatures

The National Confederation of Cooperatives (NATCCO-Philippines) is now working to offer e-signature solutions thanks to a landmark two-year contract with blockchain-powered digital identity and digital signature platform Twala.

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ILCU Asks Northern Ireland Assembly for Financial Support of Credit Union Digital Transformation

The Irish League of Credit Unions (ILCU) in March unveiled a policy manifesto that asked for financial support from the Northern Ireland Assembly to ensure credit unions can implement new digital platforms and offer more online services to members, along with other language that would bring about essential changes and recognize the essential role of credit unions within communities and the wider economy. 

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Dominican Republic Credit Unions First to Test Hub C Innovation-as-a-Service Online Marketplace

World Council of Credit Unions (WOCCU) on February 7 launched its Hub C Innovation-as-a-Service online marketplace at an event in Santiago, Dominican Republic, with Asociación de Instituciones Rurales de Ahorro y Crédito (AIRAC), its direct member organization in the Caribbean nation, and representatives from dozens of AIRAC member credit unions.

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Nepal’s SACCOs Work to Boost Digital Financial Services for Entrepreneurs

Nepal Federation of Savings & Credit Cooperative Unions. Ltd. (NEFSCUN) last month partnered with USAID Trade and Competitiveness to conduct the last of three workshops for SACCOs on the design and implementation a key digital service for business members.

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Sicredi Launches Digital AI Financial Management Tool for MSMEs

Sicredi, World Council of Credit Unions' direct member organization in Brazil, this fall launched Organizador PJ, a digital business financial management (BFM) tool that utilizes Artificial Intelligence and Open Finance components to support, in particular, micro-, small- and medium-sized companies in managing their businesses. 

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Digital Transformation: It's Not Just an IT Thing

Digital transformation is a people, process and technology change—not a technology change by itself. 

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British Credit Union Launches New Mobile App to Build Trust and Make it Even Easier for New Members to Apply for Loans and Savings Accounts

South Manchester Credit Union (SMCU), located in Manchester, England, and a member of the Association of British Credit Unions Ltd. (ABCUL), has launched its new fully branded customer app as it continues its drive to offer an easy and intuitive digital application journey for new members.

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