Challenge 2025

The Digitalization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitalization of the global credit union system by 2025.

Measuring Global Digitalization

World Council will measure the digitalization of credit unions in four key areas for Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at

Ukrainian Credit Unions Upgrade Websites and Provide Modern Digital Services to Members

Above, the new website of Credit Union Anisia. Below, their old website.
Above, the new website of Credit Union Anisia. Below, their old website.

World Council’s Credit for Agriculture Producers (CAP) Project in March completed its effort to upgrade the websites of both Ukrainian credit union associations, two central credit unions and 49 individual credit unions in Ukraine.

The new websites replace outdated versions and incorporate modern trends in visualization and content presentation. Critically, they also meet the new regulatory standards for consumer information disclosure as set by the National Bank of Ukraine—the regulator for credit unions in Ukraine. This includes a tailored calculator tool that allows a member to compute the fair price of loans and deposit products.

The websites were designed using WordPress, which offers user-friendly maintenance, an important feature for credit unions with small staff sizes. The platform also allows them to tailor their website content and establish an interface that meets their own aesthetic vision (fonts, color schemes, images and other elements).

Modernizing credit union websites is just one initiative spearheaded by the CAP Project to help digitalize the Ukrainian credit union sector. The ultimate goal is to make credit unions more competitive in the financial services market and help them expand their membership by appealing to younger consumers.

Along with this effort, CAP will continue to support the migration of credit unions to a new modern core banking system, which will open a window of opportunity to launch online lending and payment services in credit unions.

This post originally appeared on World Council of Credit Unions' Ukrainian Crisis Response blog.