Challenge 2025

The Digitalization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitalization of the global credit union system by 2025.

Measuring Global Digitalization

World Council will measure the digitalization of credit unions in four key areas for Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at

Nepal’s SACCOs Work to Boost Digital Financial Services for Entrepreneurs

Participants of the Chitwan workshop held in December 2023
Participants of the Chitwan workshop held in December 2023

Nepal Federation of Savings & Credit Cooperative Unions. Ltd. (NEFSCUN) last month partnered with USAID Trade and Competitiveness to conduct the last of three workshops for SACCOs on the design and implementation a key digital service for business members.

NEFSCUN, World Council of Credit Unions’ direct member association in Nepal, welcomed nearly 100 representatives from 80 of its member SACCOs to a two-day December workshop in the western city of Chitwan that focused largely on the development and operation of digital business development service (BDS) desks.

Traditionally designed to virtually handle all requests for services or information, BDS desks would specifically be used by NEFSCUN-affiliated SACCOs to assist entrepreneurs and promote entrepreneurship through their financial cooperatives.

The SACCO representatives, which included many women, learned about the concept, as well as the infrastructure and human resource requirements of setting up and operating a successful BDS desk.

Gopal Prasad Gautam, a NEFSCUN Board Director, attended the workshop in Chitwan and asked participants to strongly consider the use of BDS desk technology and adopt it in an easy and accessible manner.  

Two earlier workshops conducted by NEFSCUN and USAID Trade and Competitiveness were held for in Bhairahawa for SACCOs in southern Nepal.

According to a USAID fact sheet, USAID Trade and Competitiveness is a five-year activity (2022-27) that supports broad-based, market-driven growth for Nepal’s economy. 

This blog post is based on an original version published on NEFSCUN's website.