Challenge 2025

The Digitalization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitalization of the global credit union system by 2025.

Measuring Global Digitalization

World Council will measure the digitalization of credit unions in four key areas for Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at

Agreement Allows Philippines' Financial Cooperatives to Offer Digital Signatures

The National Confederation of Cooperatives (NATCCO-Philippines) is now working to offer e-signature solutions thanks to a landmark two-year contract with blockchain-powered digital identity and digital signature platform Twala.

NATCCO signed a two-year subscription with Twala to utilize its document automation solutions, further enhancing its member services. This makes NATCCO the exclusive distributor of Twala’s advanced products and services to its member cooperatives across the Philippines. 

Moreover, this collaboration enables financial cooperatives to modernize their operations and improve member services using innovative digital solutions.

“This alliance brings together the expertise of NATCCO and the innovation of Twala to empower cooperatives with the tools they need to excel in today’s digital age,” said NATCCO Chief Executive Officer Engr. Sylvia Paraguya.

The agreement also advances Twala’s mission to help unlock millions of dollars currently tied to inefficient paper-based processes.

Twala Co-Founder and General Counsel Atty. Herminio “Third” Bagro shared the legal framework surrounding electronic and digital signatures in the country and how these can reshape cooperative operations and promote their growth.

“The Philippines has sufficient legal and administrative rules and issuances that recognize electronic and digital signatures as equivalent to wet signatures,” Atty. Bagro said.

The agreement comes less than a year after Twala collaborated with the Supreme Court of the Philippines to provide inputs for their ongoing work to draft rules to allow electronic notarization in the country.

NATCCO is a member of the Asian Confederation of Credit Unions (ACCU), an Associate Member of WOCCU that represents national credit union and cooperative associations in 19 countries across Asia.