Challenge 2025

The Digitization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitization of the global credit union system by 2025.

Measuring Global Digitization

World Council will measure the digitization of credit unions in four key areas and report annually on the progress being made toward Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at

The Rise of Mobile Banking and Digital Payments - Don’t Get Left Behind

Credit Union Times, a United States' media outlet with reporting focused on credit unions, wrote the following post about its upcoming webcast, The Rise of Mobile Banking and Digital Payments - Don't Get Left Behind. 

With recent economic and pandemic events, as well as limited access to credit union branches, mobile banking use has soared. What does this mean for credit unions who have lagged behind in investing time and energy into a robust mobile banking experience for their members?

Digital payments and contactless payments are also getting a huge boost in usage. Credit unions are either being left behind, or being saved by mobile banking because of limited branch access.

Join this webcast to learn the latest mobile banking trends, the evolution of fraud, data on digital banking, and what a poor mobile banking experience could mean for credit unions in today’s unprecedented economic environment. We will also cover:

  • The latest usage numbers and what it means for credit unions.
  • Award-winning mobile banking aps, and the list of features that members are attracted to and why.
  • Data on digital payments and contactless payments usage happening around the country, and how credit unions can grow in the digital payments space.
  • Analysis of new digital payments fraud trends that have appeared during the pandemic.
  • Resources to utilize on contactless payments and fraud.

The Rise of Mobile Banking and Digital Payments - Don’t Get Left Behind
Wednesday, April 29, 2020
2:00 p.m. United States Eastern Standard Time (EST)

To register for this webcast, follow this link to Credit Union Times.


  Michael Ogden| Editor-in-Chief | Credit Union Times

Michael’s career stretches back 25 years from his time as a radio and TV journalist in Ohio and Wisconsin, to public and government relations work in the technology world, and finally stepped inside the credit union industry as a social media and digital media expert.

Michael is the Executive Editor for CU Times where he leads a team of financial journalists bringing the latest news and insights for credit union leaders and executives.