Challenge 2025

The Digitization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitization of the global credit union system by 2025.

Measuring Global Digitization

World Council will measure the digitization of credit unions in four key areas and report annually on the progress being made toward Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at


“Solven” a Digital Problem for Credit Unions in Peru

When leaders of WOCCU’s Economic Inclusion Project (EIP) in Peru and Ecuador set out to expand financial inclusion to Venezuelan migrants and refugees and vulnerable local populations, they knew digitization would have to play a large role in that effort.

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How Digital Finance Can Boost Climate Resilience

It is becoming increasingly clear to experts in the climate resilience space that digital financial tools and systems are going to play a large role in helping vulnerable populations across the globe better prepare and respond to the shocks and stresses presented by climate change.

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El Salvador’s Credit Unions Deal with the Reality of Legal Bitcoin

On September 7, 2021, El Salvador became the first country in the world to legalize Bitcoin as a parallel currency to the U.S. Dollar, which has been legal tender in the Central American country since 2001.

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Challenge 2025: The Movement Continues Forward

In 2020, we experienced not only a health crisis caused by COVID-19, but also the economic fallout of the pandemic. Everywhere around the globe it has accelerated change in the credit union paradigm. It does not change our credit union values. It does change how we serve our members.

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The Right Tech for a Connected Marketplace

The following post is provided by Origence, a financial technology provider dedicated to creating new approaches to the loan origination experience, and a brand of CU Direct—a World Council associate member. 

The old debate over the primacy of best-of-breed tech stacks versus an all-in-one platform was resurrected during the global pandemic. As the industry struggled to keep up with unexpected loan volume, many of the new systems lenders had put in place over the past few years didn’t meet their expectations.

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Momentum for Great Britain's 'Vision 2025' Strategy Continues

The following post is provided by the Association of British Credit Unions Limited, World Council's direct member association in Great Britain.

ABCUL Chief Executive Robert Kelly officially launched Vision 2025 at the ABCUL Annual Conference in March 2020 and work on delivering its aim is well underway.

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Help Your Members Stay Safe and Protect Their Data in the Digital Environment

This post is provided by Sicredi, World Council's direct member association in Brazil.

Every day there are new types of scams and fraud on the internet. With the current pandemic scenario, we have seen a large number of people migrating their financial lives to the digital environment and, with that, there has been a major increase in the activity of cyber criminals. To help members protect their accounts, here are some tips we've prepared to make them more secure.

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Fintech: What’s Hype And What’s Not?

This post is provided by Credit Union Executives Society (CUES), an associate member of World Council.

No matter the industry, businesses and consumers alike look to technology to simplify their lives. Of course, that’s also the case at credit unions, particularly when it comes to fintechs, aka financial technology companies. 

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U.S. Credit Union System Leaders Unite to Grow Digitization

The U.S. Credit Union System Digitization Working Group will ground its efforts around the following purpose statement:

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