Digital Channels
Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.
Challenge 2025
The Digitalization of the Global Credit Union System
A New Decade, A New Goal
In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.
Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitalization of the global credit union system by 2025.
Measuring Global Digitalization
World Council will measure the digitalization of credit unions in four key areas for Challenge 2025.
Shared Platforms
Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.
Risk Management
Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.
Data Analytics
Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.
Follow Our Progress, Tell Us About Yours
Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at communications@woccu.org.
2025-03-27
Are Credit Unions on Track to Meet Challenge 2025?
Five years ago this month, World Council of Credit Unions (WOCCU) embarked on a very ambitious new goal: to digitalize the global credit union movement.
Read More2025-02-27
Indonesian Credit Union Launches ‘Super App’ to Meet Digital Services’ Demand
Credit Union (CU) Sauan Sibarrung in January highlighted its Expo 2025 by launching the CU SuperApp, an innovative digital platform that addresses the growing demand for modern financial services and aligns with the latest payment trends in Indonesia.
Read More2025-01-30
COOPAC Norandino Becomes First Credit Union In Peru to Increase Use of Digital Channels in Rural Areas
The Norandino Savings and Credit Cooperative (COOPAC Norandino) in December became the first credit union in Peru to start a digital transformation project that seeks to increase financial inclusion through the use of digital channels in several rural and peri-urban areas in the northeastern part of the country.
Read More2024-12-20
CUPAY: A Ground-Breaking Program Providing Payment Acceptance Solutions to Canada's Credit Union Business Members
Canada now has its first merchant services' solution built by and for credit unions.
Read More2024-11-27
Australia's Customer Owned Banks Say Data Sharing is Key to Progress in National Scam Prevention Initiative
Australia's banking industry marked a milestone on November 24 with the one-year anniversary of the Scam-Safe Accord, a collaborative initiative aimed at fighting scams.
Read More2024-10-31
Reshaping Realities to Fuel Prosperity: Visa and ACCOSCA's Transformative Partnership in Africa
Financial inclusion remains a critical issue in Africa, with millions of individuals lacking access to basic financial services. This grim reality continues to brew a growing concern about poverty reduction and shared prosperity among vulnerable populations on the continent.
Read More2024-09-26
Chatbot Developed for Ukrainian Credit Unions
As part of its commitment to advancing digital technology in credit unions, the USAID/WOCCU Credit for Agriculture Producers' (CAP) Project developed a chatbot for credit unions, utilizing one of the most popular messaging apps in Ukraine.
Read More2024-08-29
Colombian Credit Unions Seek to Train Digital Transformation Leaders of Tomorrow
Fecolfin, World Council of Credit Unions' (WOCCU) direct member credit union organization in Colombia, is offering credit union employees and other interested individuals the opportunity to take part in an intensive training program on digital transformation.
Read More2024-07-30
Digital Awards, Conversations Featured at 2024 World Credit Union Conference
World Council of Credit Unions presented its annual Digital Growth Awards and provided educational sessions on a number of digitalization issues confronting credit unions at its 2024 World Credit Union Conference, co-hosted with America's Credit Unions in Boston (USA), July 21-24.
Read More