Challenge 2025

The Digitization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitization of the global credit union system by 2025.

Measuring Global Digitization

World Council will measure the digitization of credit unions in four key areas and report annually on the progress being made toward Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at


U.S. Credit Union System Leaders Unite to Grow Digitization

The U.S. Credit Union System Digitization Working Group will ground its efforts around the following purpose statement:

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Don’t Miss These Digital Transformation Educational Opportunities at the 2021 World Credit Union Conference

It could not be more appropriate that the first all-virtual World Credit Union Conference (WCUC) will feature more educational opportunities on digital transformation than ever before, with a keynote address and six breakout sessions devoted to the subject.

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Furthering Digitization for Consumers in India

The world has witnessed the steady progress of digitization starting back in the 1990s. Technologies like MICR, ATM, credit and debit cards were followed later by digital wallets, prepaid cards and recharge vouchers. The progression of these new technologies and innovations supported the growth of the payments industry. With the rise of fintechs, we have seen even more innovative solutions and methods to transact digitally through initiatives like UPI—a first of its kind platform.

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How a Corporate Credit Union is Helping its Member Credit Unions with Digital Transformation

Going digital is a top priority for credit unions as they strive to serve their members in the most convenient ways possible. But what does digitization look like for corporate credit unions?

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The Rise of Digital ID: It is Not All The Same

Given the vast percentage of online financial interactions members have with their credit unions, we could all really use a reliable digital authentication solution. If only you could simply ask for a physical ID in a digital setting, right?

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Australia: Setting the Pace on Open Banking

Ready or not, credit unions down under are already preparing for the cost, compliance and cybersecurity issues that open banking poses, due to an aggressive approach from Australia’s federal government.

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Synergent and the Irish League of Credit Unions Collaborate on Technology Strategy

Synergent and the Irish League of Credit Unions (Irish League) recently met to discuss how the credit union movement can work together to achieve better outcomes for members through technology.

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Canada’s Credit Unions Line Up for Open Banking

Financial services are in the process of being reshaped globally, and Canada is no exception, as Open Banking is putting consumers in control of their data and allowing them to dictate with whom and how it is shared.

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Digital by Default

It is stated that digital transformation refers to anything from cloud computing, modernizing legacy systems, digital process optimization or creating new business models.

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