Challenge 2025

The Digitalization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitalization of the global credit union system by 2025.

Measuring Global Digitalization

World Council will measure the digitalization of credit unions in four key areas for Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at

Colombian Credit Union Professionals to Take Digital ‘Deep Dive’ in Silicon Valley

A previous Silicon Valley Immersion engagement
A previous Silicon Valley Immersion engagement

Professionals in the Colombian credit union and cooperative sector will soon be embarking on a three-day engagement in Silicon Valley to identify opportunities to advance the digital transformation of their organizations.

Fecolfin, World Council’s direct member organization in Colombia, recently announced its 7th Silicon Valley Immersion, which will allow member credit union professionals to engage with experts in the first ecosystem for innovation and digital development in the world.

Silicon Valley, which includes the area between San Francisco and San Jose, California, has been characterized as a geographical space with enormous economic and business dynamism, oriented towards innovation, technology, investors and renowned universities, such as Stanford, and companies such as Hewlett Packard (HP), IBM, Google, Facebook, Uber, Netflix and WhatsApp, among others.

The Silicon Valley Immersion allows credit union representatives to discover a space for corporate, educational and investigative interaction. They will be treated to presentations by experts from some of the most important companies in the world, including programmers, engineers and investors, as well as professors from important universities.

By being introduced to the use of new methodologies and management processes developed in Silicon Valley, the participants will be able to broaden their perspectives and encourage the development of new ideas, projects and purposes at their own credit unions, helping to grow digital transformation in Colombia’s cooperative sector.

More than 100 Colombian cooperative professionals have participated in previous Silicon Valley Immersions through Fecolfin.

This post originally appeared in the May 16 edition of Fecolfin News.