Challenge 2025

The Digitalization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitalization of the global credit union system by 2025.

Measuring Global Digitalization

World Council will measure the digitalization of credit unions in four key areas for Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Shared Platforms

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Risk Management

Implementation of a cybersecurity system that complies with national regulations to protect members' identity and consumer data from digital attacks and intrusions.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at

Digital Transformation: It's Not Just an IT Thing

Digital transformation is a people, process and technology change—not a technology change by itself. 

That was the key message Shahani Perera, Senior Vice President of Digital Transformation at Innovation Federal Credit Union (Canada), told credit union professionals from across the globe who attended a November 29 World Council virtual event featuring her presentation, "Digital Transformation: It's Not Just an IT Thing"

"You should really pause and think about - where does your organization sit," said Perera. "I think it's really important in sharing your message to your people. Because if they don't know where they're going as an organization, it's really hard to get across that successful line for digital transformation."

Perera laid out a five-stage model for success in digital transformation, ranging from simply laying a foundation by upgrading technology to making digital operations part of your organization's living DNA.

She went on to give tips on how to get started with the process, saying that there needs to be "committed ownership" on the part of all senior leaders in an organization, who then empower employees to disrupt and reorganize things to make the digital transformation complete. 

"You've got to emphasize that it's about business and it's not just about technology. And it's transforming an existing organization. So, existing organizations are a lot more challenging than creating a startup because you truly are looking at changing what people do every day when they come into work to what they do after work. And it's continuous, it's not a project," said Perera.

You can watch Shahani Perera's entire presentation by visiting the World Council YouTube Channel