“Credit unions were created to provide financial relief to those looking to weather difficult times,” says Kristin Ryan, director of learning events at CUNA. “By teaching credit union professionals the skills they need to show empathy, they’ll be able to connect with both staff and members alike to provide the right assistance.” 

“We are all faced with uncertainty and fear in this current environment. Now is the time to build trust with the people who need us most. We do this by learning how to operationalize empathy and help others overcome challenges,” says Chad Helminak, director of DE & Cooperative Culture at National Credit Union Foundation.

Attendees will explore key leadership lessons from credit union history to navigate relationships through the current crisis and beyond.

Sessions include:

• Living Our Values Through Change
• Living Through a Pandemic, In Someone Else’s Shoes
• Avoiding Pitfalls and Practicing Empathy for Organizations
• Avoiding Pitfalls and Practicing Empathy for Individuals

The new eSchool will run twice a week, on Tuesdays and Thursdays, from April 28 to May 7.

U.S. credit union professionals can register for this free eSchool here.