Challenge 2025

The Digitization of the Global Credit Union System


A New Decade, A New Goal

In 2014, World Council of Credit Unions set a goal of reaching 260 million credit union members worldwide by 2020.

Through a concentrated worldwide effort, credit unions were able to reach our "Vision 2020" goal by 2017. But that growth was not even across all countries or among all credit unions. The credit unions that grew were those that offered core services via online and mobile channels. That is why we are now addressing how we increase membership going forward—through the digitization of the global credit union system by 2025.

Measuring Global Digitization

World Council will measure the digitization of credit unions in four key areas and report annually on the progress being made toward Challenge 2025.

Digital Channels

Offering members core digital transaction services such as online and mobile banking, online payments and online loan processing.

Digital Payments

Connecting your credit union to a shared payments system that allows for mobile payments and integrated with a national payments system.

Data Analytics

Employing data analytics to determine additional service offerings to members, and helping to identify those that need financial literacy or counseling services.


Implementation of a cybersecurity system that complies with national regulations to protect members' consumer data from digital attacks and intrusions.


Follow Our Progress, Tell Us About Yours

Track the latest developments in digitization by subscribing to our Challenge 2025 Blog. You can also send us updates on how your credit union or credit union system is striving to help us meet Challenge 2025 at


Protecting Your Credit Union Against Digital Fraud

This post is provided by CULedger, a credit union owned CUSO and associate member World Council of Credit Unions. 

Recently, we invited Jim Stickley, CEO of Stickley on Security and a well-known cyber security expert, to participate in a fireside chat discussion on the impacts of fraud as the shift in member behavior turns to more digital channels. 

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How Shared Services Can Help Credit Unions Digitally Transform

by Brian Caldarelli, EVP, Chief Financial Officer, PSCU

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Credit Unions in Ecuador are Taking Digital Transformation Global

With a vision of innovation through new digital mechanisms that expand payments coverage within Ecuador, RTC COONECTA—a successful credit-union owned shared payments platform—has established an alliance with Visa International to connect with the largest global payments network at a time it has never been more needed to ensure public safety.

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Polish Credit Unions Push Digital Options to Counteract Effects of COVID-19 Pandemic

The following post was provided by the National Association of Co-operative Savings and Credit Unions (NACSCU), World Council’s direct member organization in Poland.

The safety and health of credit union employees and members during the pandemic was a priority for all of us at NACSCU. That is why we recommended limits on the number of direct contacts between employees and credit union members. But this situation also created an opportunity to reduce the level of digital exclusion and bridge the technological gap.

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How a Digital Platform is Changing the Way Australia Does Payments

In just over two years, a shared payments platform in Australia has revolutionized the way consumers, businesses and government agencies both make and receive payments.

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Six Ways To Protect Member Data In A Remote Workplace (That Don’t Require IT Support)

The following post was provided by Credit Union Executives Society (CUES), a World Council associate member, and written by Brian Bodell, VP/product management for CUESolutions Platinum provider AdvantEdge Analytics, Madison, Wisconsin.

As more credit unions serve members from new locations, safeguarding privacy is paramount.

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Finacus Rolls out Digital Solutions for Credit Unions Seeking to Overcome the Pandemic

Owing to the global COVID-19 pandemic, a strict nationwide lockdown has been deployed in India from March 25 until May 17. Amid this historic crisis, one of India’s largest credit union service organizations (CUSOs) decided to develop digital solutions that will help credit unions smoothly carry out their financial operations, both in country and abroad, thereby not letting the COVID-19 crisis hamper their business. 

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How Can You Make Permanent The Current Increase In Digital Banking Use?

This post was provided by Terence Roche, a principal with Cornerstone Advisors, Scottsdale, Arizona, United States, and was reprinted with permission from GonzoBanker.

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The Rise of Mobile Banking and Digital Payments - Don’t Get Left Behind

Credit Union Times, a United States' media outlet with reporting focused on credit unions, wrote the following post about its upcoming webcast, The Rise of Mobile Banking and Digital Payments - Don't Get Left Behind. 

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