Through our nearly 50 years of implementing financial inclusion programs in more than 70 countries, we have developed a set of tools to support the sustainable development of local financial institutions.  


Model financial institution building (MFIBwith a social mission 

MFIB targets operations, management, and governance as well as product and service development. WOCCU’s program replaced the traditional credit union model with one that used savings mobilization and tailored client services to drive growth and sustainability. This institutional strengthening model has successfully developed the capacity of multiple credit union and financial institutions throughout the world. For instance, after working with the Polish credit union system in the late 1980s into the 1990s, they have become the model credit union system in Europe & Eurasia, with more than 1.9 million customers. Similarly, WOCCU has applied the MFIB training with the credit union systems in South Korea and Kenya, which are now the largest and/or fastest growing credit union systems in their respective regions. Representatives from Poland, Kenya, and South Korea national credit union associations now also serve as WOCCU trade association board members. 

MFIB Phases

  1. Foundation of individual financial institutions 
  2. Institutional growth of financial institutions, branches, and development of new products & services  
  3. Expansion through a Second Tier Network, linking FIs, and branches 

PEARLS monitoring system 

The PEARLS Monitoring System is a financial performance monitoring system which is designed to offer management guidance for credit unions and other financial cooperative institutions. It is a set of 44 financial ratios or quantitative indicators that help to standardize terminology between institutions, which is used to analyze the financial health of any financial institution. Since its creation in the 1980s, we have used it with credit unions in 30-plus countries across the globe. 
What Does PEARLS Stand For?

Management information systems & other IT investment for financial institutions  

WOCCU works with financial institutions to implement management information systems (MIS), which help financial institutions improve internal efficiency and improve business processes, which in turn make it more convenient and cost-effective for their customers. We collaborate with financial institutions to customize the software, ensuring that it will meet their consumers’ needs.  

Most recently, in Afghanistan, Colombia, Mexico, and Guatemala, WOCCU translated, customized, and installed MIS software at all credit unions, which enabled them to handle transactions and accounting electronically, facilitate reporting, reduce the human resource burden, and strengthen off-site monitoring of financial performance and operations. In Haiti, our incentive grants enabled microfinance institutions, credit unions, and a private development finance. 

WOCCU supports institutions’ technology-driven system networks which enable financial institutions to pool resources, allowing them to:

These activities help WOCCU’s partners to expand into client services such as bill payment, national and international shared branching, remittance distribution, ATM networks, card services, and mobile money services. (see example of payment platform architectures being explored by our partner the Asian Confederation of Credit Unions